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17 - Knowing where everything is
Healthcare Support Workers like Sharon Jones are near the very bottom of the NHS pay scale and yet frequently carry out vital work without which intensive care would collapse. During the first wave of the pandemic Sharon ensured that the huge amounts of extra stock were catalogued and available when needed. To a question asking where a particular piece of equipment could be found, the response was invariably, "Have you asked Sharon?" People like Sharon illustrate the remarkable team work that is so characteristic of intensive care and in which each person plays a crucial role.
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